Award Categories
Awards for Individuals
Customer Success Manager of the Year
Your customers love you. Your company loves you. You’re a CS rockstar! This award recognizes that Customer Success Manager who truly understands his customers and their outcomes. Who renews and expands his book of business with ease. That spectacular individual contributor who was made to be a CSM.
Customer Success Leader of the Year
This award recognizes the very best in customer success leadership. That VP of Customer Success who inspires her team to be their very best and engenders a customer-centric company culture. That Director who builds and deploys innovative, customer success initiatives that push the envelope in our industry.
Customer Success Rising Star
Maybe you built a customer success function from scratch in a start up. Or you recently transitioned from another role to became a CSM and are already one of the best. This award recognizes a new face in customer success who’s hit the ground running and made a massive impact in a short period of time.
Awards for Innovation
Best Use of Technology in Customer Success
Maybe you’ve leveraged technology to create a best-in-class tech touch customer success program. Or you’ve productized your high-touch customer success playbook. The future of customer success is digital and this award recognizes cutting edge uses of technology to help customers achieve their desired outcomes and remain customers for life.
Most Innovative Customer Success Initiative
The Customer Success profession didn’t exist 10 years ago. It was born out of innovation to address the massive shift to subscription, so innovation is at the heart of customer success. This award recognizes those pushing the customer success profession into new frontiers.