What is Customer Success Excellence?
Customer Success Excellence is the world’s first annual awards event that recognizes excellence in the customer success profession. We encourage customer success leaders to share the achievements of their teams, highlighting the impact that customer success has had on their business.
The application process showcases the incredible work of the customer success professionals advancing the CS profession through innovative ideas and significant achievement. We ask applicants to tell us the story behind their customer success programs and the impact their efforts have had.
Once the nomination period has closed, we work with our judging panel of renowned customer success leaders to select a shortlist in each award category. The winner is then selected from the shortlist and announced at the Customer Success Excellence award ceremony.
So that the entire customer success community can learn from the very best in our profession, the work of all shortlisted nominees will be shared in the annual Customer Success Excellence e-book.
The Team
Alex Farmer is the founder and CEO of Customer Success Excellence. Alex is currently the Chief Customer Officer at Nezasa, a travel tech start-up. Previously he served as VP of Customer Success at Cognite, an Oslo-based DataOps scale-up and was named a 2021 Top 25 Customer Success Influencer by SuccessCOACHING. Prior to this, Alex served as VP of European Sales and Customer Success at Incopro, a brand protection technology company, where he led the global customer success, partnerships, onboarding, training, and support functions and the EMEA sales team. Earlier in his career, Alex built the customer success function at HR tech scale-up Fairsail which became one of the fastest-growing tech companies in the UK and was acquired by Sage in March 2017 to form Sage People. He is originally from San Francisco but is located in London.
Brian Pereira do Carmo is an advisor to Customer Success Excellence. He is currently Senior Customer Success Manager - Global Enterprise for Duo Security at Cisco. Prior to this, he was with Gartner in Customer Success, Sales Strategy & Analytics. Before transitioning to the SaaS world, Brian worked in the Investment Banking industry where he held various roles at Goldman Sachs and Deutsche Bank. Brian is originally from Goa and is based in Houston.
